Frequently Asked Questions
Everything you need to know about your luxury purchase at Lunn's.
Does my purchase include a certificate of authenticity?
Yes, all fine jewelry and watches purchased from Lunn's come with a brand-specific certificate of authenticity or a Lunn’s valuation document for insurance purposes.
What is your return policy for online orders?
We offer a 14-day return period for online purchases. Items must be in their original, unworn condition with all security tags and packaging intact to be eligible for a full refund.
How long does shipping take and is it insured?
We provide complimentary insured shipping on all orders over £500. Standard delivery typically takes 3-5 business days, while express options are available at checkout.
Do you offer ring resizing services?
Yes, we offer professional resizing for most rings. We recommend visiting one of our showrooms for a precise fitting, though some high-set or eternity bands may have limitations.
Can I pay for my jewelry in installments?
Lunn's offers various interest-free credit options through our financing partners, allowing you to spread the cost of your purchase over 6, 12, or 24 months, subject to status.
How should I care for and clean my jewelry?
We recommend bringing your pieces to us annually for a professional inspection. For home care, use a soft lint-free cloth and avoid exposing gemstones to harsh chemicals or perfumes.